CARED Offers a Lifeline for NSW’s Health System in Crisis

As the cracks widen for a health system in crisis, an innovative Australian platform, CARED, is poised to offer a much-needed solution—both for overwhelmed patients and a disillusioned allied health workforce.  

The New South Wales health system is in the midst of an unprecedented crisis, with hospitals under strain, regional healthcare access at an all-time low, and an exodus of healthcare professionals citing burnout and unsafe working conditions.  

A recent survey of allied health professionals has revealed that 91% would prefer to work in a system that offers flexible hours. Over 90% said they would prefer to work weeknights or weekends, and an overwhelming majority said the current healthcare system does not provide that flexibility.  

The CARED mode allows healthcare providers to set their own schedules, manage their workloads, and deliver services in a way that suits their personal and professional lives. By addressing the workforce retention issue at its core, CARED is creating a sustainable model for the future of healthcare in NSW.  

Karim Amin, CEO of CARED, believes this approach is critical to reversing the current trajectory of healthcare in the state. “Our system is on the brink, but CARED is proving that there is a better way. By empowering allied health professionals with flexibility and autonomy, we’re not only improving their job satisfaction but also ensuring patients receive the care they desperately need, no matter where they are,” he said.  

The platform’s hybrid model combines the convenience of telehealth with the option for in-person services, enabling CARED to reach underserved communities, including those in rural and regional NSW.  

CARED is also addressing the growing demand for allied health services under the National Disability Insurance Scheme (NDIS). By streamlining access to therapy for NDIS participants, the platform is breaking down long standing barriers and helping individuals lead more independent lives. “This is about more than just healthcare; it’s about dignity and accessibility,” Amin added.  

“The flexibility of the CARED system is a win-win for providers and patients alike. Allied health professionals benefit from reduced burnout and greater autonomy, while patients gain timely access to high-quality care. With 91% of surveyed professionals emphasising the importance of flexibility, it’s clear that traditional healthcare systems need to adapt—or risk losing their workforce altogether,” he said.  

“The NSW health system is in crisis, but we don’t have to accept that as the status quo,” said Amin. “CARED is here to show that innovation, technology, and a people-first approach can transform healthcare. It’s time to rethink how we deliver care—not just for today, but for the future.”

As NSW grapples with workforce shortages and rising demand, CARED offers a beacon of hope: a healthcare model that meets the needs of both professionals and the communities they serve.

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